Privacy policy.

Last updated 3 November 2026

Who we are

This website belongs to Precision Cleans Ltd, an owner-operated window cleaning business in Auckland, New Zealand, run by Matthew and Phillip. We look after your personal information under the Privacy Act 2020. Matthew is our privacy officer.

What we collect and why

When you ask for a quote or book

Your name, phone number, email (optional), address, details about the property (storeys, number of windows, inside or outside), access notes such as gate codes, dogs and parking, any photos you upload, and the day and time that suit you. We use these to price the job, plan our route and get in and out safely.

When you're a customer

The jobs we've done for you, the dates of your visits, your plan (if you have one), quotes, invoices and payments, and notes we make about the job. We need these to run your cleans, send reminders and keep tax records.

When you text, call or rate us

The messages we send each other, and any star rating or feedback you give after a clean. Feedback you send "just for us" stays private.

If we can't take your call, an automated receptionist may answer and take the same details as our booking form (name, number, address and what you need) so we can call you back.

When you pay by card

Card payments go through Stripe. Stripe collects your card details directly. We never see or keep your full card number. We see that a payment was made, the amount and the last four digits.

When a friend refers you

If a customer gives us your name, number or address as a referral, we use it only to get in touch once. When we do, we'll tell you who we are, who referred you and how to see what we hold. If you're not interested, tell us and we'll delete your details.

Live tracking links

On the day of your clean we may text you a link that shows our van on its way to you. It shows our location, not yours, and stops working when the trip ends.

Texts we send you

We text to confirm bookings, remind you before a visit and send invoices and receipts. Now and then we may send a thank-you or an offer. Any text that isn't about a booking or invoice includes "Reply STOP to opt out", and if you reply STOP we won't send that kind of text again. You can also untick "It's fine to text me" on the booking form, and we'll call instead.

Who we share it with

We only share your information with services that help us run the business, and only what each one needs:

• Railway hosts our website and the database where your details are kept.
• ClickSend sends and receives our text messages.
• Stripe processes card payments.
• Anthropic (Claude) helps us draft replies to your texts. We read and approve every reply before it's sent, and Anthropic doesn't use our data to train its models.
• OpenStreetMap turns your address into a map point so we can plan our route.
• Google supplies the fonts on this website (so it sees your device's internet address when the page loads) and shows our Google reviews.

We'd also share information if the law requires it, for example with Inland Revenue. We never sell it.

Where it's stored

Some of these services keep information outside New Zealand, mainly in the United States and Australia. We only use services that protect information to a standard comparable to New Zealand's Privacy Act.

Cookies and this website

• We don't use advertising or tracking cookies, and we don't run analytics that follow you around the web.
• Your account, quote, invoice and rating links contain a long private code instead of a password. Anyone with the link can open that page, so please don't share it.
• Staff sign-in uses one cookie to keep us logged in. Customers don't need it.
• Your browser may remember small things for you: your answers on the booking form while you fill it in (cleared when you close the tab), and whether you've closed the "add to home screen" prompt. These stay on your device.
• Our hosting keeps short-lived technical logs (such as internet addresses) to keep the site secure.

How we keep it safe

Everything is sent over encrypted connections. Our customer system is behind passwords and two-step sign-in, and only the two of us use it. Photos you upload are stored in our own database, not on a public website.

How long we keep it

We keep customer and job records while you're a customer and for 7 years after your last invoice, because New Zealand tax law requires us to keep business records that long. Quote requests that never become a job are deleted after 2 years. Ask us any time to delete something we don't need to keep.

Your rights

You can ask to see the personal information we hold about you and ask us to correct it. Call or text 022 057 2953. We'll reply within 20 working days, usually much sooner, and there's no charge.

If you're not happy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Office of the Privacy Commissioner.

Changes to this policy

If we change how we use your information, we'll update this page and the date at the top. Big changes we'll tell customers about by text.