Terms and conditions.

Last updated 3 November 2026

Who these terms are with

These terms are between you and Precision Cleans Ltd, Auckland, New Zealand ("we", "us"). They apply when you get a quote, book a clean, join a care plan or pay us. If you have a question about them, call or text 022 057 2953.

Quotes and prices

• The instant ballpark on our website is an estimate based on what you tell us. It isn't a fixed price.
• We confirm the price before we start, after seeing photos or the property. If the job turns out bigger than described (more windows, extra storeys, hard-to-reach glass), we'll tell you the new price first and you can say no.
• A written quote is good for 30 days unless it says otherwise.
• Prices are in New Zealand dollars.

Booking

• Sending the booking form is a request, not a confirmed booking. Your booking is confirmed when we text or call to agree a day and time.
• You don't need to be home for outside cleans. Please make sure we can get in safely: unlock gates, tell us any gate codes, and keep dogs inside or secured.
• Tell us about anything we should know before we arrive, such as cracked glass, loose fittings, failing window seals, fragile plants or hazards on the site.
• If something stops us cleaning a window safely, we'll skip it, tell you, and won't charge for it.

Weather and rescheduling

We don't clean in heavy rain or strong wind, because it isn't safe and the result won't last. If the weather turns, we'll text you to move your clean to the next good day. You can ask to reschedule any time by text, by phone, or from your account link.

Cancelling

Please let us know as early as you can if you need to cancel or move a visit, ideally the day before, so we can offer the time to someone else.

• One-off cleans, Monthly and Quarterly plans: no cancellation fees.
• 6-month and Yearly plans: if you cancel a booked visit less than 12 hours before it's due, there's a late cancellation fee of 25% of that visit's price. With 12 hours' notice or more, there's no fee.
• There's never a fee when we move a visit because of the weather, or when we can't make it.

Care plans

• Care plans are regular cleans: monthly, quarterly, six-monthly or yearly. Monthly, Quarterly and 6-month plans cost less per visit. The Yearly plan keeps the normal price, with the rate locked in.
• What's included and the price are shown on the plans page or your personal quote when you sign up. Those details are part of your agreement.
• Care plans cover the outside windows. You can add inside cleaning to a plan, every visit, twice a year or once a year, at our normal inside price. The plan saving and the locked-in rate apply to the outside clean.
• There's no lock-in. You can pause or stop your plan any time by telling us. You only pay for visits we've done, plus any late cancellation fee (see Cancelling above).
• We'll text you a reminder before every planned visit.
• Your outside plan rate is locked in and won't go up while you stay on the plan. It only changes if you change what we clean, for example adding windows or switching to inside and outside, and we'll tell you the new rate first.

Our streak-free guarantee

If you spot a streak or a missed spot after we've been, call or text us and we'll come back and fix it, free. Please let us know within a few days, before new rain or dirt makes it hard to tell what was missed. The guarantee covers the glass we cleaned. It doesn't cover marks caused later by weather, birds, sprinklers or building work, or permanent marks such as scratches, hard-water stains or damaged coatings that cleaning can't remove.

Paying

• We send your invoice by text with a link. You can pay by card (through Stripe) or by bank transfer, using the details on the invoice.
• Please pay by the due date shown on the invoice. We'll send a friendly reminder if a payment is late.
• If an invoice stays unpaid for a long time, we may pause future visits until it's paid.

Care, damage and safety

• We take care around your home and garden and use pure water and eco-friendly products.
• If we damage something, tell us as soon as you notice and we'll make it right.
• We aren't responsible for faults that were already there, such as cracked or loose glass, failing seals, perished putty or loose fittings, unless we made them worse.
• For safety, we can decline or stop a job if conditions are unsafe, for example on unstable ground or near live power lines.

Photos

We may take before-and-after photos of the windows to check our work. We only post photos of your home online with your OK, and never with your address or people in them.

Your rights under consumer law

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Our services must be carried out with reasonable care and skill and be fit for purpose. If you're using our services for a business, the parties agree that the Consumer Guarantees Act doesn't apply to the extent the law allows.

Our liability

As far as the law allows, we aren't liable for indirect losses (such as lost income) arising from our services, and our total liability for any job is limited to the cost of fixing the problem or redoing the clean. This doesn't apply to anything we can't limit by law.

Your information

How we use your details is explained in our privacy policy.

Changes and law

We may update these terms from time to time. The version on this page when you book is the one that applies to that booking. These terms are governed by New Zealand law.